Help & FAQ


Where does Ellery Beauty ship?

Ellery Beauty currently only ships to Indonesia. However, we will be working to make international shipping a possibility in the future. Stay tuned!

When will my order ship?

We will process your order once payment has been made. Processing will take 1 – 2 business days and orders placed after 15.00 will be processed the next business day. It will take the shipping company 2 – 3 days to deliver the item to your front door.

What do I do if my package is lost?
Once the item is collected by the shipping company, Ellery Beauty has no control of what happens during the process.
As a tip, we suggest that you keep a note and check your tracking number regularly.



Where can I find information about your product?
You can find information about all of our products in detail in our website. If you have any further questions or thoughts, we will be happy to hear them, please send us an email to

Do you work with resellers/distributors?
Yes, we do. If you are interested to become one of our resellers/distributors, please reach out to us and send us an email to

Are you open for collaboration?
Yes, we do. If you have interesting collaboration proposal, send us an email to

Where can we buy Ellery Beauty products?
In addition to, you can also shop our products at Tokopedia, Shopee, and selected resellers.

Are your products safe for everyone to use?
For sure! Our products are Halal certified and we strictly comply to the government’s guidelines and regulations – BPOM (Badan Pengawasan Obat dan Makanan).
On top of that, we never test our products and ingredients on animals. We love them too much!!